Refund Policy

Refund Policy:

At Aquawave Kitchen, we strive to provide excellent customer service and comply with Austrian laws regarding refunds and returns. Please read our refund policy carefully to understand your rights and obligations as a customer.

1. Right of Withdrawal: Under Austrian law, consumers have the right to withdraw from a purchase contract within 14 days from the date of receiving the product, without providing a specific reason. To exercise your right of withdrawal, you must notify us in writing or via email within this 14-day period.

2. Eligibility for Refund: To be eligible for a refund, please ensure the following conditions are met:

• The product must be in its original condition, unused, and in its original packaging.
• Any seals or protective films on the product must remain intact.
• You must provide proof of purchase, such as an order confirmation or receipt.

1. Refund Process: If your request for withdrawal meets the eligibility criteria, we will process the refund as follows:

• You will be refunded the full purchase price of the product, including any standard shipping costs.
• The refund will be issued within 14 days from the date we receive the returned product or receive evidence of its return, whichever occurs earlier.
• We will refund the amount using the same payment method used for the initial transaction, unless otherwise agreed upon.

1. Return Shipping: When exercising your right of withdrawal, you are responsible for the cost and arrangement of returning the product. We recommend using a tracked and insured shipping method to ensure the safe return of the item. Please retain proof of return shipment.

2. Exceptions to the Right of Withdrawal: The right of withdrawal may not apply in the following circumstances:

• Customized or personalized products that are made specifically for you.
• Products that are sealed for hygiene reasons, and the seal has been broken after delivery.
• Products that are perishable, such as food or flowers.
• Digital products, such as software or downloadable files, once the download or activation process has started.

1. Damaged or Defective Products: If the product you received is damaged or defective, please contact our customer support team within a reasonable timeframe. We will provide assistance and arrange for a replacement or refund, as per Austrian consumer protection laws.

2. Customer Support: If you have any questions or need assistance regarding refunds, returns, or our products, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Please note: This refund policy is in accordance with Austrian laws, and any disputes arising from refunds or returns will be subject to the jurisdiction of Austrian courts.

Please consult the Austrian Consumer Protection Act (Konsumentenschutzgesetz) for more detailed information on consumer rights and refund regulations in Austria.